Question 1

What information do you need?

Accepted Answer

Tell us which programme you have, how many points or miles are in your account, your name and how to contact you. You can add any useful details in the notes box.

Question 2

Is selling points allowed?

Accepted Answer

Most loyalty programmes restrict the sale or barter of points in their terms and conditions. We structure transactions to work within the way programmes let members share and gift awards, and we will always tell you what is involved before you commit. You should read your own programme's terms and decide whether you are comfortable.

Question 3

Do you need my account login?

Accepted Answer

No. We never ask for your account password or one-time codes. Transfers are completed by you, through the programme's own tools, using instructions we provide.

Question 4

How quickly will you respond?

Accepted Answer

A person reviews your programme and balance, normally within a few hours on a working day. We will contact you directly with the next steps.

Question 5

How quickly do I get paid?

Accepted Answer

Payment is sent once we have verified the transfer, normally the same working day. Timing can vary depending on how quickly the loyalty programme processes it.

Question 6

Are there any fees?

Accepted Answer

There are no upfront fees for telling us about your points. If you decide to proceed, we will explain the agreed payment and process before any transfer takes place.

Question 7

What if I change my mind?

Accepted Answer

You can walk away at any point before the transfer is made, with nothing to pay.

Question 8

Do you buy programmes not on your list?

Accepted Answer

Often, yes. Send us a message about anything else and tell us which programme and balance you have.

Frequently asked